Mark, I'm sorry we did not meet your expectations. We believe our products are the best in the marketplace and that kind of quality takes time. However, it sounds like you have had some ongoing issues with turnaround time so more than happy to find a solution in hopes we can meet your needs. Please feel free to call Kim, Director of Operations, at 417-319-7010 to discuss further. Thank you for the opportunity to resolve your issues.
This is likely the slowest place you can expect to get your lenses made, sometimes (in my case) it takes 3 attempts to get a working pair. Standard turn around is THREE or more weeks, everytime, not the quoted 2. My average is 3-6 weeks in the case of the lab screwing it up.
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