Prepare your position such as how long ago did this happen and how long has this been affecting you? How many in your cluster and ages? What other benefits are you currently drawing? What is the security you'll be able to stay where you are now? How long there? Can you work and are you? Anyone else in your cluster currently working? Children, any? Ages? In school? Prepare your case in advance and go in and ask who they may help
Yes, you just need to meet their requirements. Call them at their offices.
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