Is there a phone number where I can ask questions to a live person other than the automated service?

Afraid not. Seems that's the way with most theaters these days.

I left my jacket 🧥 there after my last visit & tried calling the listed number. I went through each different prompt over multiple phone calls & never spoke to a human. There was a couple that led to voicemail, maybe someone will call you back?

I found the following on their website: Yes, Gift Cards/eGift Cards issued with a PIN can be redeemed for tickets online at REGmovies.com, Fandango.com or MovieTickets.com. If that doesn't work, I'd recommend going to the theater a few minutes early and booking it in person at the ticket counter.