Call the 1800 number
The 800 number is virtually helpless everything is automated and the voice recognition is extremely bad. None of your questions/concerns are ever answered and if you possibly some how get to a rep it is over a 1 to 2 hour wait and still they will not answer or help with your problem. Just hang up on you and send you to the survey.
You need to pick it up.
Thanks! Your answer is awaiting moderation.