If I were you I would definitely take it further by taking them to court. You can look into obtaining an attorney through legal aid, and maybe even get a tenant advocate involved as well. Gather all your supporting documents and list all the ppl you've spoken with and take those folks to court.
I would suggest that u contact housing court if u can! Don't no if Housing Court is open due 2 PANDEMIC!!! GOOD LUCK. WISH BEST. HAPPY HOLIDAYS
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