If you have phone number call them and give them the complaint number. If you don't have phone number, google them for address and put complaint number on the note you're going to send and just let them know it's been resolved
Hello Herm, we are glad we could assist you in resolving your complaint! To mark your complaint as resolved, go to the initial acknowledgment email for the complaint. In that email, there is a complaint number listed. Go to BBB.org and use that number to look up the complaint and mark it as resolved. If you have any issues, call our info line at (615) 242-4222.
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