How is Tc family medicine still in business? Waited on hold for more than 20 minutes for the third time today! This is not new. I’ve been going here since 2007 but am going to change providers because of the unacceptably poor staffing.

Yes, submit your request on the MyChart app or website and ask them to call you if the request can't be answered in a reply message. There are times when they simply don't answer the phones.

As others have said the medical staff is excellent

I agree. I have had the same problem with them for years. The doctors and nursing staff there are excellent, first-rate. Put the Office of Management and administration is terrible and has been for a very long time. Seems like it's even worse now.

You're better off using the app. I get answers quickly. They don't answer the telephone.