Town Center Family Medicine, An Inova Partner

Category: Medical group

Address: 11800 Sunrise Valley Dr #700, Reston, VA 20191, USA

Phone: +17038341473

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Opaula Morgan

Oct 16, 2022

When I have an emergency as being in terrible pain, and I have a primary doctor at this practice, I should not be told there are no appointments available! I was coming down with shingles on my ear and needed to be diagnosed and treated immediately (within seventy-two hours), and not be told to go to the clinic at Fair Oaks Hospital! I found another doctor's office that prescribed medication and needless to say, NEVER went back to Town Center Family Medicine!

John Cross

Oct 10, 2022

Every post is exactly correct ! Their front desk / phone reception is a joke ! On hold for 20 min , never got a human the entire time , then they disconnect me. Just for me to call back and waited another 10m. Won’t ever try again.

DC Cockroach

Sep 1, 2022

Customer service.is awful and doctors are always late. Front desk attendants never answer the phone.

Jennifer Letchford

Jul 25, 2022

I want to like this office because the physicians seem great, but not worth the painfully long hold times when you call and not being able to see a doctor “for weeks” when I called due to not feeling well (even earliest virtual appointment is in 2 days). It seems like the practice has taken on most patients than they can handle. I recommend going elsewhere.

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Questions & Answers

NO ONE HAS ANSWERED PHONE ALL DAY ! December 12. Are you no longer open??????

Dawn Corey | Oct 21, 2019
Semi Benli | Oct 20, 2020

I had the same problem. Called to cancel my appointment and no one answered the phone. And then, they told me I should pay a no show fee. I could not cancel the appointment because no one answered the phone!!! Are you kidding me!!!

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Was just on hold for 15 mins to make appointment and hung up. Now called back and still on hold. At 10 mins. Clearly need more staff to answer phones or a new phone system. I’m leaving this practice as service is always an issue.

Linda Smith | Oct 21, 2019
Nicholas Gimbrone (Nick) | Feb 22, 2022

This used to be a well run practice, but their current office staff, especially since the INova takeover, have greatly harmed them... put bluntly, they have become rude and incompetent. On the up side, their medical personnel are still top notch, they just need to replace key office staff, starting with their office manager! 2022 update: problems solved.

The website seems to be non-functional. I'm using the portal, but although it lists care centers, no provider names are displayed. You cannot send a message without putting in a provider name. What's going on?

Charlie sparks | Oct 20, 2020
Nicholas Gimbrone (Nick) | Oct 20, 2020

The INova web site is unusable. It is poorly organized and opaque... a giant step backwards from when they were with Privia!

Does anyone know what is going on with Town Center Family Medicine? They have not answered their phones for weeks.

Sarah Nour | Oct 20, 2020
Bill Wacek | Oct 20, 2020

Yes, they are overwhelmed due to issues rolling over to the INOVA systems. Just keep trying, eventually you'll get through.

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I can't get through the phone lines or patient portal. Are your systems down?

Paul Bauman | Oct 20, 2020
Nicholas Gimbrone (Nick) | Feb 22, 2022

Their conversion to INova has brought many negative changes... I long for the days when their office was well run under Privia. 2022 update: all better now

I'm not able to get through on the phones today. I have sent an email on the portal. Is there another way to reach the office?

Pamela Harrington | Oct 20, 2020
Simona Howe | Oct 20, 2020

I can't think of any other way.

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Has anyone been able to get a receptionist to answer the phone? I have been on hold for over 30 minutes (this is the second time I have called) trying to get an appointment but no one answers.

Monet Weldon | Oct 20, 2021
Nicholas Gimbrone (Nick) | Oct 20, 2021

Yes, under 10 min in mid-afternoon on multiple occasions over the past 2 months. Their call load under covid is way up... and each call is taking longer once it reaches a human.

How is Tc family medicine still in business? Waited on hold for more than 20 minutes for the third time today! This is not new. I’ve been going here since 2007 but am going to change providers because of the unacceptably poor staffing.

David and Rebecca Bell | Oct 20, 2021
Mike Hulme | Oct 20, 2021

Yes, submit your request on the MyChart app or website and ask them to call you if the request can't be answered in a reply message. There are times when they simply don't answer the phones.

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I've been on the phone ALL MORNING just to confirm an appointment, but no human answers, even just to say "hey, we're really buried over here right now. Can you please call back later?". Why can't the reception staff do even that?

David Fenner | Oct 20, 2020
Abhiram Dwivedi | Oct 20, 2020

Since Inova group gobbled them up, the only way is to reach on Inova MyChart site, by sending a message to provider. Hope that helps

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