You should be! They lost my passport
They mailed my replacement card to the wrong address (I found out over 3 months after submitting my application since it's nearly impossible to get anyone on the phone at this office). When I went to the office to resolve, they told me I would have to restart the application process, and that my marriage certificate could no longer be used as proof of my new name since it was already used for my first application that they messed up...
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