They are very understaffed. They are a nonprofit agency, and they are very busy. Cut them a little slack, keep trying them.
I have only seen workers down in the basement with the pet's
They never answer their phones, they stay far too busy. The only way to get a hold of them is to drop by or make an appointment online.
Having been there many times, I know they are always swamped with peopleand pets. Are there specific questions I can help with maybe?
Good question
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