You need the death certificate copied and sent to where your payments would go. So they can stop billing your parents. If there is a mortgage you may have to pay it in full to receive the home. I have seen two friends go through this. And a third friend lost his parents home due to the inability to pay the reverse mortgage in full. A fourth friend just kept the bills in her parents name cause she couldn't pay the mortgage but can afford the monthly payment. So be careful.
Call them and they will tell you what you need to do. Not sure if they can help you or not. But try!
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