when trying to schedule appt online they said we needed to wait 2 weeks prior to travel. its 2 weeks and we can not get through phoneline nor online appointments. my son passed and we are traveling to honor him on his bday. HELP! JULY 6 FLYT

I had to wait around 3 hours to get someone to answer me i called right at 7am central , tell them your situation and they will give you an emergency appointment , you need translated proof of the emergency and your flight itinerary

Try to check their schedule every day 12 am..don't be late.. at 12:05 all the times were booked Good luck But I don't think you will be able to fly on time... try to reschedule