I found the few times that happened to me it was due to a typo. Double check your dates.
You can walk in to make an inquiry but come early in the morning (7am-10am)
Happen to me as well, I don’t think they do a good job of updating the online portal. When it changed for me I received my passport a few days later but I heard ever situation is different, mine was just a renewal, lost or stolen may have different processing times. My renewal took about 6 weeks.
You can’t walk in you must make an appointment
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