Do you have to have a court order to use this as a way to see your child when the other parent won't allow you to?

No you don't need a court order, however you must work around their time not your availability.

Unless you both agree to use them. Otherwise, yes a court order gets you in to do visits!

Im sure if you call them they can set something up. But most of the time its court ordered.

Thanks everyone...this is for a family member, but I have used them in the past.