Can we get a new remote for our TV. The one to the TV we use all the time will do nothing but change channels. Have changed the batteries several times.

Or if your close to the office just swing in and they will give you a new remote instead of waiting a week for a tech.

I would call the 800 number and tell them what's happening. Customer service should send a tech out to you. The good thing about that would be that they'll probably upgrade your entire system meaning your box and remote to the newest model. Just my experience though.