Futiva

Category: Internet service provider in Marion, Illinois

Address: 600 Halfway Rd Ste 104, Marion, IL 62959, USA

Phone: +16187362901

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

kfdoo Bergman

Aug 24, 2022

False advertising. Says $100 to hook up. They wanted to charge me $300 to hook up. They don't need my business. Not that they'd care.

Jonathan Miller

Jul 27, 2022

We have been with Futiva for a few years and they have been very good to work with.

Erin Downs

Jun 27, 2022

Second update: we left futiva and went with Verizon for our VOIP office phone-they offer a better product and are much better with their customer service. UPDATE: after receiving futiva‘s response, I must update my rating to a one star. The truth of the matter is they didn’t contact us until April, two months after our credit had been changed, due to the company being changed over hands-which our sales rep was aware of. When ‘customer service’ called in April they were rude, and said that they were going to charge us a fee for just the phone call for telling us that our credit card wasn’t running-it was more like a threat than a courtesy call. The person was the opposite of helpful and gave vague instructions on how to change the card myself on their online ports, which I immediately did in April. May comes and I get a call saying our credit card is still declined and they are char ging us $10 to let us know. When I mentioned to them that I changed our card through their portal in April, and that I would like the fee waived- the horrible customer service person said she couldn’t help me. And she was exasperated that I even asked. This is a small town company, but acts like a corporation. They do not care about their customers. They have extra charges for everything, and really they are just a piggyback company on somebody else’s wi-if lines. There are other companies out there that have a better phone and internet service with better customer service that will take care of you WAY better than Futiva. Like Clearwave or even Mediacom. Go somewhere else! Phone service works okay.. The billing department does not email bills as they say they do, and their front desk customer service is largely lacking in customer service. This is the second month in a row I had to call about a billing issue, and the person who answers the phone is rude and not helpful.

Badapple

Oct 26, 2021

I've had their service for quite some time. I actually have more than one connection and I never have any problems with either connection. The only real issue I ever had was someone purposely DDOS attacking me which is not their fault. I've had a few questions in the past and they typically responded as quickly as they could I know I'm not the only person that is a customer. If you think there's a better service around here good luck. I've had a computer business for 20 plus years.. no one is better

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Questions & Answers

At age 87 & 90 in April, we need to know how long it will be before we receive our home phone service. We are ready for installation in the AM and was told by one of your customers you had phones but not installing them yet. We need to talk.

Jack brown | Apr 19, 2022
Futiva | Apr 19, 2022

Hi Jack. Please call our office at 618-736-2901 and we would be glad to assist you.

Will there be service on any part of Rt 166 just south of Cana Baptist church?

Courtney Branson | Oct 16, 2021
Futiva | Nov 20, 2021

Hi Court. We have service available on Route 166 from Highway 13 down to Lake of Egypt Road. You can call our office at 618-736-2901 or signup online at www.futiva.biz. Thank you for inquiring!

Are you going to go down Fowler school road between Pittsburgh and whiteash. Just curious I know of several people who would get it here.

Terry Godbey | Oct 16, 2021
Futiva | Oct 16, 2021

Hi Terry. Yes we will be building that area. We have had engineers out in your area drawing the network expansion for the last few weeks. For more updates, visit our website at Futiva.biz, click on Home Services, and then Service Area. We keep this map updated in the different phases we are in and where we intend to build. If you haven’t already, I encourage you to show your interest, so we can keep you updated by email. Thank you for inquiring!

Wish i could get it but n9 internet service picks up at my house

Bobbie Gwaltney | Oct 16, 2021
Futiva | Oct 16, 2021

Sorry Bobbie! We are expanding as fast as we can. :)

Does Futiva cover the Greenbriar/Ivey Lane area in Carterville?

Bob Fuller | Oct 16, 2021
Futiva | Oct 16, 2021

Hi Bob! Thank you for inquiring. We have just moved Twin Lakes into project status. Once we get it completed, we will move over to Greenbriar. That area is so large, we had to bring it up into a few phases. We will contact you as soon as we move your neighborhood into a project. Thanks again!

When will there be service in East Broadway in Johnston city

Donald Shields | Oct 16, 2020
Futiva | Oct 16, 2020

Hi Donald! Thank you for inquiring. At this time, we do not have a project planned for East Broadway as we only have a few interests along that path. All of our projects are demand driven at this time. We will keep your interest on file and contact you as soon as there is enough interest to consider your neighborhood. Thank you again for showing your interest.

Do you have service west of Carbondale near the Country Club? Our Neighborhood us very interested in fiber optic service.

Barbara Smith | Oct 16, 2020
Futiva | Oct 16, 2020

Hi Barbara. Thank you for inquiring. At this time, we only serve some areas on the very eastern portion of Carbondale.

Do you service just outside of Marion at Whiteash?

Jeffery Evrard | Oct 16, 2020
Futiva | Oct 16, 2020

Hi Jeffery. Thank you for inquiring. We have not yet made it to Whiteash at this time. We did receive your interest and will notify you when we are able to build into your area. Thank you again for showing your interest!

We are next to Nevada, when do you think service will be here.

A Google User | Oct 16, 2020
Futiva | Oct 16, 2020

Hi! If you are referring to Nevada Street in Carterville, we are just waiting for more interest in that area. We do not have a project for Nevada Street planned at this time, but that could change if demand rises. Thank you for inquiring! You can reach our office at 618-736-2901 if you have any other questions.

I'm on mulberry st in carterville, do you provide service there

Sherra English | Oct 16, 2020
Futiva | Oct 16, 2020

Hi Sherra. Thank you for inquiring! We have service available on Mulberry between Elles and Dobson at this time.

I live 3 miles north of Royalton, IL. Is Futiva coming to rural areas? Paying out the nose for satellite internet. Frontier was not reliable for doing homework on computer. . Not much available in my area

Deidra Dollins | Oct 16, 2020
Futiva | Oct 16, 2020

Hi Deidra! Thank you for inquiring. We are expanding to some rural areas close to our existing or new fiber paths. Unfortunately, we are still quite a distance from reaching the Royalton area. Hopefully we will be able to serve your area in the future.

Do you need a computer

JD Mason | Oct 17, 2019
Futiva | Oct 16, 2020

Hi JD! No, you do not need a computer to have internet service. You would need a wireless router or we offer Managed Wi-Fi monthly service which includes a carrier grade router. With a router, you would be able to enjoy internet on any device.

Is Futiva in Eldorado Illinois on Locust street

Kim Norris | Oct 17, 2019
JD Mason | Oct 17, 2019

Yes

Do u guys do internet around herrin il

Christy Peterson | Oct 17, 2018
Dertydub | Oct 16, 2020

Probably

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