Go online for this office and make an appointment. I was advised by a supervisor at their headquarters, to do this after my husband traveled there yesterday morning, only to learn from a paper on the door that the facility was closed on Wednesday. When you go for your appointment, you need to go inside (wait until someone comes out to go in) - if the door is locked. It was this morning. Sign in on the computer, then stand around and wait until you name rises to the top of the list. Your appointment will move in before others who have been waiting.
You have to go in and sign in and then wait to be called. You can't just drop the equipment off, because they will not know who you are and you will be charged for the equipment.
I was told by Spectrum no appt necessary. There is a special table. Just drop off
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