Good day, I would like to schedule an appointment for heating Assistant. I have been calling and no answer, even went to the location in Decatur and it was closed, all I saw was a homeless person sleeping in a sleeping bag in the front entrance.

Someone told me you can make an appointment online

This place serves over 20,000 people in the winter for assistance. There are only 100 employees covering five locations. Every day they are doing the best that they can to change people's lives for the better. The government only allows for so many appointments per year. Don't shoot the messenger when it's first come first serve. Best you can do is keep trying. They take the first twenty emergency walkins every day, which was probably one of the "homeless", as you claim, sleeping by the door. They wanted to be one of the first twenty to receive emergency assistance.

I did the same thing, and when I finally got through she said no more appointments. Keep trying and hung up.