How do you talk to a person at the store? Got thru to someone not at the store, told me to listen to the prompts, I did but obviously not the right one. Will not order if I can't speak to a person.

I was told "option 3." Chose it, waited 4 mins with sales and music, then transfered me to silence. Now going on 17 mins, 17 seconds. This is after 45 mins on the phone with the call center. Update: call is still connected, going on waiting in silence for 27 mins, 30 sec. Giving up on this call.

Hi Wendy, I apologize about the technical issues with our phone system. After dialing our phone number, you can select option 3 to speak with a team member at our store. Thank you for reaching out! -kl

I went into the store