Come to the box office for clarification.
Do you have an email for the ticket purchase? For my show in the past, I emailed the address provided.
If you purchased it online through The Birchmere website then you contact ticketmaster, that's who we sell our tickets from. If you bought it from anyone other than ticketmaster then you'll need to contact whoever that was bearing in mind that we have nothing to do with them.
Visit the box office or reply to ticket email.
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