What's a twelve step call?

Hi... its when someone is usually not feeling well mentally, usually under the influence and needs to talk to someone in the program "in person" or "face to face" 😇

I learned it's when someone needs detox, or other help, two people get together to assist said person to that faculty, usually a detox. Sometimes having to stop and grab a drink (alcoholic) to ensure their admission. Did my first one 21yrs ago, with my late Grand-sponsor, Russ, and sponsor, Walt. Rayvon I've been on a few of them. Did one yesterday. Also, called the hotline to help someone, and they asked me what a twelve step call is.