I'm a little confused about what I was told over the phone. Does celebration have a type of customer service desk for Disney park planning and tickets? Do they provide free transport to majic kingdom and any water parks or just SeaWorld and universal

Yes it's a Wyndham desk so they will offer you too sit through a presentation for discounted tickets or you can buy them for full price from there too. They have scheduled free transport and you need to put your name down for the time that you want before they get full.

Yes the do if you walk in the front entrance its to the right hand side, not facing the cafe but the other side

Yes

Yes they have a counter at front office area . They will help you.