I know you can call residents and they can call you as long as they're not in a meeting. I don't see why you can't write them. You might want to call before mailing anything first. Good luck and I hope you're loved one is well soon.
Your best option is to call. Patients are able to take phone calls during specific times of the day. If they are unavailable, you can leave a message and they will call you back.
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