"The root, it seems, may lie deep within the human psyche. The majority of communication is non-verbal, composed of body language, eye contact, speech tone and language patterns. Without this information to help us process and categorize information, our minds are left to sort through the uncertain. And, thanks to a leftover prehistoric penchant for fight or flight, being unsure about another person's intent often creates a negative reaction to a perceived threat" Source: https://science.howstuffworks.com/life/inside-the-mind/human-brain/psychological-reason-mean-on-internet.htm
Sad thing is, if you read their original review, it's the wrong del taco they are complaining about. This one is the one on craig/losee. The one they are complaining about is on Craig/Nellis. Miles apart and completely different store.
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