12 step calls are not rare it's a call out for help from anyone to 2 members of AA
A 12 step call is when a longterm alcoholic talks to a newcomer about their journey about how they did it and to help them get sober. They aren't rare, but I suggest going to a meeting and asking someone about it, it's tougher to find something online it's 100 percent easier to go in person to any meeting and ask someone there.
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