You don't have to. Depends on the day. I made an appointment from home and it said I had 45 minutes, I left 15 minutes later and the time left went to zero very quickly, i delayed the appointment 3 times on the way and by the time I got there was still first in line. Next time I'll just go there, if it's backed up, I'll come back another day. They do a pretty good job of moving people through. Nothing like the lines in Clayton.
I'd recommend it. Get your spot on the QLess App.
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