Why do I drive 10 minutes to your store then 10 minutes home to find out that they don't include silverware for 2 big breakfasts and no biscuits? Seems to me something is wrong with my order every time I come there.

Yep. Help is more interested in joking loudly with each other than working. Managers clearly don't, or at least not well.

Well, fast food places are usually like that. I suggest, that every time before you leave the place, check your order, and if it's not right, or something's wrong with it, Say something about it. Get a refund, get what you asked for, or demand what you wanted.

You have to check everything before you leave. That goes for the other establishments as well.