I just had that experience today. When the phone call was finally answered by the vm, a perky young woman's voice told me to leave my message and she would get back to me ay her earliest convenience. Are you frigging kidding me? I bought my car in April 2016 from them new. They were all jiggy with communication then after that RUDE.RUDE. And RUDE! I live in Statesboro now and I will find someone else to take my car too for servicing. I will be buying a Soul Turbo in a couple of years but not from these creeps. Horrible. Deceitful. Awful Customer Service. So No Customer Service...No buying anything from you in the future. DONE. So that is my earliest convenience. PEACE OUT.
Had the same experience, they really needed to do better
Same, I am currently on hold after being hung up on 3 times. The last hang up the woman picked up the phone and said “Honey, you still there?” I replied “I’m holding for the service dept” then I heard the phone hang up forcibly. I WILL NEVER SIGN UP FOR ANOTHER SERVICE CONTRACT. If I hadn’t already paid for it I would go down the street and find a place that’s happy to help me.
I have had great service there. They always pick up and are very helpful. Are you calling service directly or were you being transferred?
Your phone call would NEVER BE ANSWER BECAUSE THEY ARE FULLY AWARE THAT U ARE CALL THAT WHY THEY HAVE CALLER ID
3 years later... Still the same situation.
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