Why is it so hard to reach someone in the office we have issues with the fees we are being charged and don't understand why

Do you still live in the residence/have ARPM as the company? We have moved into a property of theirs managed by Justin Kerr. We started out the process with Priscilla Bell. I have not recieved an email or call back since March 18th, 2019. We moved in March 10th. I am currently being charges fees for unknown things and also having issues with the payment portal. So they currently have 2 months worth of rent for April because their system crashed after I paid rent last week. 😡

Same here