In this instance, an incorrect/incomplete VIN was input into True Car, as well as a misrepresented vehicle. Typically, what we see as a deal is that if all possible negative things are listed accurately, the correct number populates and will be paid 100% because the values are backed by both KBB and True Car. If a consumer downplays accidents, work needed, or cosmetic flaws, than of course when we inspect it we will update and correct all misrepresented items.
No, they DO NOT honor TrueCar value of your car. Even if they confirm you over the phone and make an appointment. Don't waste time driving there in hours if getting TrueCar value. They go by KBB value of a car. EDIT: I DID put my complete VIN number on TrueCar to get the value of my car.
When you put in a tru car request for the value of your car be sure to put your complete vin number in which was not done with this previous gentleman
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