I called to ask a question, got an answer and then I was transferred to a specialist that never answered. It rang for at least 10 times and I was disconnected, not transferred back to someone live? I don't understand why businesses feel this is ok?

It doesn't take a specialist to answer the phone. I have even had them pick up the phone and hang it back up. This has been going on for a long time. At least Home Depot will answer the phone.......check out there stock,up,up,up

It happens to me when I call my pharmacy sometimes. They're just overwhelmed, short handed, or not adhering to their companies rules.

Its not ,sometimes they are busy and just can't answer, you can always Google it 😊