Do they ever answer their phone? It's either busy or they don't answer? Kind of frustrating I understand the busy but to not get an answer when I have already called 12 times.

Yea a bit irritating, I had to go to the restaurant to make a reservation after calling 3 days in a row.

We usually have to book a few days ahead of time in person as we're leaving.

Yes, it took several times of me calling before it was answered. If you are calling for dinner tonight you can bet they are booked up. I would call, at a minimum, one week before you want to eat there. Yes it's that busy and yes it is worth the wait.

Yeah, it's rarely answered. I believe they book up fast for the evenings and stop taking calls.