People back in the parts dept. Are nice and well mannered for the most part. Sometimes I think sales people can be a little cocky! ? Is can they back it up? Just joking kid rock referance. lol I deliver to the guys in parts they are just hard working people like most of us. Sorry you had a bad experienced one let a few bad apples ruin your perception of the whole place and take your business to another Ford dealer there is no shortage around Dallas.
Like Jason said, the folks in Parts are awesome and cool people. Typically, in a dealership, both sales managers, salesmen, and the GM (general manager) are super cocky and egotistical. You'll also run into a few Service Advisors that way, too. Most often than not, the parts guys, Parts Manager, Service Manager, and all levels of techs are the super nice and fun ones. It's rare, but there are some salesmen and assistant managers that are really nice, too. It just depends on the dealership.
Karl Thormahlen disrespected my Grandpa and my family when we were trying to handle a purchase over the phone and were there representing me in person. It's like he refutsed to make a deal with us. I'm not going to go into detail, but it was bot a good vehicle buying experience.
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