We got rear-ended on July 9th. It was not our fault. We received a call today from the body shop. The frame is bent. The body shop thinks it will be totaled. When can we expect to hear from you so we can begin to move forward?

Thank you for your question. We have a identified your claim and are communicating directly with your repair facility of choice to review supplemental damages to your vehicle and move your claim forward. Once reviewed, we will contact you to discuss the next steps in your claim. In the meantime, you can contact your adjuster directly if you have any additional questions.

Usually 24 to 48 hours. If not try calling them.