Hertz Car Rental - Kansas City International Airport

Category: Car rental agency in Kansas City, Missouri

Address: 1 Nassau Cir, Kansas City, MO 64153, USA

Phone: +18162436126

Opening hours

Sunday: 6AM–11PM

Monday: 6AM–11PM

Tuesday: 6AM–11PM

Wednesday: 6AM–11PM

Thursday: 6AM–11PM

Friday: 6AM–11PM

Saturday: 7AM–6:30PM

Reviews

Karl Reg

Sep 25, 2022

Hertz will not answer their local telephone. If you have a problem and you can't physically go to the service counter at the airport you are out of luck. I would recommend one of their competitors with better customer service for car rentals.

Arnav Agarwal

Sep 18, 2022

Surprisingly decent car rental agency. Staff was friendly and accommodating, ready to answer any questions I had. Fast service and they didn't waste my time with anything. Thomas was very helpful. Would rent from this Hertz again.

Chauni Grant

Sep 18, 2022

Hertz has a customer for life. My mom and I came to Kansas to visit my son. On the way to the airport mom realized she forgot her phone putting us waaayyy behind. After dropping mom off at the gate I went to return the car with only 30 minutes to spare. I asked the young man at Hertz what was the quickest way to the shuttle. Before I could get to the door Cameron runs up behind me offering to drive me to the terminal. This made my entire day! Thanks to Cameron and his team mate for providing amazing customer service.

Lesley Gisela

Sep 7, 2022

I almost always go for enterprise when renting a vehicle. First impression of Hertz: the vehicle was okay. The back door was not fully functioning and it was not ideal as we were traveling. Had no issues with returns. Why I’m rating a 1 on this is due to the following. If you need to speak to a local employee it is near impossible. The number on here is incorrect. Once you go to the website and call the number on there it takes you to corporate. I wanted to ask if my headphones were found in the vehicle and listening to the prompts.. was directed to go to the website for lost and found. I’m a tech savvy individual and could not find the log they allegedly have for lost and found. I was finally able to choose an option to get me to a local employee to only have it ring endlessly. As someone who works in retail and customer service.. VERY DISAPPOINTING. I can only imagine had we run into issues.. the frustration of trying to find a solution with a robot.

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Questions & Answers

My flight does not arrive at MCI until midnight. I have a Hertz reservation. I note your MCI location is open only until 11:30 PM. What are my options?

F V Thomas | May 31, 2022
Seth Paster | Aug 29, 2022

I'm a Gold Hertz member already. My flight lands @ 11:34pm on Wednesday, Aug. 10th. That said, if I book through my Hertz app on my phone, will I be able to pick up my vehicle at the MCI airport (Kansas City, MO)? The same question is for my drop off on Friday, Aug. 12th as my flight departs at 6:00am?

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the flight was cancelled, so I booked a different flight that arrives 6 hours later than the first. Will the rental car (booked through Priceline by mistake) still be waiting?

Kerri Hutchinson | May 31, 2022
Charles Hanskat | May 31, 2022

Probably but I would have called Hertz to confirm the flight change

How do I get in contact with you all directly? I've tried several different numbers and am still unable to reach someone. Why is it so difficult??

Raeann Walters | May 1, 2022
Timothy Au-Yeung | May 1, 2022

What about?

My flight doesn't arrive until 9:30 PM Thursday, how can I pick up my car then?

Richard T. | May 1, 2022
Samone Cobbs | May 1, 2022

You will take car rental shuttle to the car rental place and they have signs from there

How long does it take to refund the deposit and why do I keep getting charges from your company? I rented the car on Friday the 21st and delivered it on Monday the 24th, and it is time that they have not given me my deposit;

Jorge Mendez | Jan 31, 2022
Beardedtravelguyreviews | Jan 31, 2022

sometimes it is a deposit hold not a charge. it can take time to release the hold. cars are rented under an "RR#". the same car can be rented under a new "RR#" while your hold is being released. I rent every week btw.

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Can I park my car

Danielle Tucker | Jan 1, 2022
Ben Coleman | Jan 1, 2022

The airport offers parking for a fee. Hertz will not let you leave a vehicle.

What time do the shuttles run early in the morning

Sheri B | Dec 2, 2021
Ben Coleman | Dec 2, 2021

It would be best to call the location.

What if Im late to get me car after 930pm when closed

Lois Schultze | Sep 28, 2021
AJ Dawn | Sep 28, 2021

You'll have to wait until the following day when they're open. And you should convey to them any changes in pick up or drop off ASAP.

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Can I return a rental car from KCI in Topeka, Kansas?

Greg Muzingo | Sep 28, 2021
Carlos Harris | Sep 28, 2021

If there's a Hertz location there yes, but it will be a up charge.

i have a Hertz drop off at MCI on next Wednesday morning. June 9, 2021. My flight departs at 6:15 a.m. Two questions, what time do you open and i can drop the car off and what time do your shuttles run and how else can i get to the terminal

Christopher Redmond | Sep 28, 2021
Zachary Banker | Sep 28, 2021

Actually

I am a Gold Plus rewards member. What is the latest I can pick up on a Friday? The hours say they close at 8. Surely they know this is an airport and flights arrive after 8. My flight arrives at 7:55 and I am worried that my prepay will be forfeited

Matthew Dixon | Sep 28, 2021
David Steiner | Sep 28, 2021

Don't work their.

when i drop off my rental at hertz how do i get to best western at kci?

Don Baker | Sep 29, 2019
Todd Schuler | Sep 29, 2019

Try the Best Western, see if they have a shuttle that could pick you up either at the rental center or the terminal

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What is the usual selection for the premium upgraded cars (I think an extra $35 per day)? Looking at booking a road trip and wanted something fun. It'll be a one way from the airport to crown center. Currently presidents circle member

Timothy DiCesare | Sep 29, 2019
Louis Jarrett | Sep 29, 2019

A lot of it depends on how far in advance to reserve your car. Events holidays weekends all have the big factor. But times I needed an upgrade I got nice SUVs.

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What are rental return hours?

Tricia Walsh | Sep 29, 2019
Jacob Reitz | Sep 29, 2019

We were in and out. Easy to work with

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what tip of id do I need at the desk to rent a car

charles morrill | Sep 29, 2018
The Truth | Sep 29, 2018

Drivers license and credit card. Can use debit card but there are stipulations

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I can't believe that they don't have any cars for pick up on Tuesday and delivered back the same day I know one thing that India woman was rude as hell I never call back again I'll walk first guess I should have called uber

james phillips | Sep 29, 2018
David D | Sep 29, 2018

@James Phillips next time take 10 minutes and make a reservation from your phone

how often does the shuttle bus come by and when do you close

tom schuepbach | Sep 29, 2018
Scott Norman | Sep 29, 2018

Shuttle busses run 24-7 at ten to fifteen minutes apart. Hertz counter is unmanned for non gold membership reservations from 2am to 5am.

What kind of luxury cars do you have?

Denice Allen | Sep 29, 2018
Thomas Livingston | Sep 29, 2018

All of them

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Are you guys located at the Kansas City airport? And are we able pick up a vehicle from you at midnight?

Lehi K Barlow | Sep 29, 2018
Jerry Morales | Sep 29, 2018

There's a shuttle you have to take. It's free of charge. Most if not all car rentals require you to take a shuttle.

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Early drop off available

Gerry Gowman | Sep 29, 2018
Jerry Morales | Sep 29, 2018

Yes

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How do I get to Hertz from the Kansas City airport

Brad Fleener | Sep 29, 2018
A'Lyn Moose Norman | Sep 29, 2018

Shuttle busses! Or 1 Nassau circle in GPS will take you to visitor parking. 586 Paris will take you to the return gate. Look for the Phillip 66 gas station. It's within site from there.

I have a rental car from your location. Can I arrange to drive to New Jersey from Kansas City and return the car at the New Jersey airport when we are ready to depart that city??

Daniel Rebolledo | Sep 29, 2018
A'Lyn Moose Norman | Sep 29, 2018

Yes. Just pop on in to the front counter and can make adjustments your needing.

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