Make sure your redetermination app is filled out FIRST or they wont call. Same happened to me. Its in the letter but not v. apparent. . DONT call the toll free number bc theres no option to talk to a person! Try the email address but I can attest to that.
Don"t panic, They will Call you. Just keep your phone with you all the time
I'm having kind of the same problem I can't get into my account on the computer I've tried everything from opening up a new account to changing the password nothing and I haven't been able to get anyone on the phone for over a week so I'm just going to go into the office I know they're only letting certain amount of people into the building and there's usually a line but the line goes pretty fast I went by there a couple days ago
You need to call 1-888-LA helpu. (1-888-524-3578).
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