I received the same email again telling me I passed everything but still no start date is this normal

The best thing you could possibly do (if have met in person) is to try and meet the person face to face. Or simply giving a courtesy call and see if there is any update on your status. Hope this helps!!

How do I go by doing that and i have know idea who to ask for or where to go

Yes. The best thing is to go see someone face to face.