This agency has been refered to me by the hotel where my wife and I are staying. Is this an Uber - like set up or is it a multi-passenger van setup that makes many stops?

Mears transportation run coaches and taxis. Taxis can be small to minni vans . Depending on family size. The taxis are just for you and go where you want them to.

I used Mears twice and never again! I should have reported our driver.

I'm not sure about that it depends who hiring or contracting with them. All I know it's a transportation company contracted with Legoland to go from and to Orlando Eye.