No one person has the same experience. Some of the reviews are not related to the company at all, however, you cannot delete them. Bad reviews (unfortunately) are more common than good. I would base your opinion off of your own experience.
Probably because this company keeps switching between owners and their tenants are not happy with how they handle their concerns. I would know. My husband and I have been dealing with these people for the past 4 years now.
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