im on disability my son and husband both lost their jobs february we sent all the right things and was told everything was good by 2 case workers now they say no paper work is not good enough after 1 and a half months this place place is horrible

When you called did you speak with a case manager or call center agents? A case mgr would have run your case. A call center agent would have just confirmed the docs were received. If the docs didnt have the info to determine your eligibility......could that be what happened?

Called again today but the phone never got answered does anyone work there