Sat down for 10 minutes, never got greeted. Tables came in after we were already sat and were being taking care of by there server while we still had not been talked to once after the hostess sat us. Needless to say, they lost our business.

Give them another chance usually very good service and best cuban food in town!

I've been there several times over the last two years. Always had great service and incredible good food. Not sure what was happening during your visit. May want to give them another change.

Lacey, it’s unfortunate you had to experience this with us. There are no excuses as to why you were left unattended, even if there was a lapse in communication between the hostess and that particular server. I know you mentioned we lost your business, just know that these sort of things are not a regular occurrence at Mambos. Hopefully you will give us another opportunity in the future. -Raul

Can't say I'm surprised

Maybe they were busy and the server wasn’t notified. It’s a common mistake in the service industry and id hate to see a restaurant reviewed like this because of miscommunication.

They have to improve the paella because I don't think they have any idea of ​​what it is to cook a paella

Kim always takes care of me

I JUST had the same experience. I was promptly greeted and seated...then NOBODY took my order. Sat there for five minutes...nada. So I left. It was 1:30 and the place was NOT busy. Very disappointed.

I've been there plenty of times and yes sometimes they're a little show but that's cause they are busy, but they always take very good care of me when I'm there.

I go there once a week. Always perfect food and service.

I've been there countless times and have had good food and excellent service. Sometimes it gets very busy and that may have been the issue.

I am surprised. We were there 2 months ago, twice. The service and food were great.

I am surprised. We had great service.