Is there a way i can talk to someone. Without going through the process of going through the automated service over the phone.

Yes. Google Postoffice Walden Galleria Drive phone #. May ring 10-20 times

If its a simple question and u have time stop into local office cayuga is open until 830pm wk days 7pm wkends

Depends on your question. If you're asking about lost or stolen mail, you're chances are better at being struck by lightning than getting answers from this office.