I called and it was busy. Called back and it rang non stop. I went through four cycles of this and just gave up. I will be going there in person.
If they're on the phone the phone will ring busy, or if somebody else is calling at the same time as you. Just continue trying to call is my advice on that and do not try on Mondays as those are the busiest day of the week for them. Sometimes though, you will get faster service if you just go into the building to ask a question
Some times they do...I've noticed they don't answer them all the time.
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