I've used the groomer in the West Springfield store and he was good with everything except when the pugs came home, a day later the female Pug had an infection start in the fold on her face. Can't say it was related to the grooming but she has never had one before in the seven years I have owned her. Hope it helps.
My friend used them when she lived nearby. She liked them much better than petco. My pet doesn't need professional grooming though, so I can't be rate them personally
They have very good groomers, very happy with them.
I have many times and I really like how they are with my dog. The grooming is very good.
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