I cancelled my reservation due to a show cancellation and was billed after I was assured that I wouldn't be. Based on location, they should be a little bit more forgiving. I will be sure to let all of my associates to not book this place.

I would appeal to Hilton directly and let them know how much business you give them...

Wowsers. We never had an issue with the staff here. Weve stayed for work plenty of times and have used this location always. Maybe go back and stress your concern and they can help beyter????