I think they do their best. Maybe call that specific location and ask about issues they are experiencing. Couldn't hurt. Knowledge is power.
No. That's not normal. I know they have been down on employees lately. It might be that they may have had someone not show this morning and so they can't open. Sometimes places will do this according to policy.
No, lately many of the staff have left and currently there is not enough people to cover morning in the lobby, usually thats just waiting until staff arrive. Until we gather more staff, unusual times may occur, sorry for the inconvenience.
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