Did you guys know that the staff bully customers in here? I was bullied in here by the staff today. So if you are looking for friendly service look elsewhere.And it's dirty.

They were going Ellen didn't get her cookie poor baby wah wah .For like a full 10 minutes.They didn't like a 3 star review good! They are not going to like a one star review.And today the district manager called me . She said she believed me.I named names.She said that is not acceptable.I like Starbucks products but the baristas need to clean up their act.The Starbucks in Harvard Square is just as bad. Too be fair it does get busy at times but not at lunch time. Waiting for a cold cookie should not take 5 minutes. Wah wah if any of them get asked to leave.Cafe Nero has equally if not better food cheaper prices and superior baristas.Dont be bullied! Complain to corporate the next time you are bullied by Any store.

How were you bullied? I go there frequently in the past but now go to Cambridge port Starbucks. Their usually rude at 655 Massachusetts avenue and yes it is dirty. The one by trader Joe's is friendier and much cleaner

I know they are rude but haven't been bullied yet. I won't tolerate that. If you get bullied, contact corporate.

Agree! Copley near Back Bay station used to be the coolest, but too frequent turnover changed that! Thought about complaining but just avoid the bad spots. There are a few still have a positive environment..like Newbury st. Near auditorium MBTA @ mass ave. Nice to vent. Thanks for posting.