I noticed you got a couple/few really bad reviews that you seem to have no knowledge or record of. Did you ever consider these poor people made the mistake of going to Kensington Family Auto and then don't know they are reviewing the wrong shop?

Yes I have and too many customers don't know the difference, they were actually caught advertising that they are A.K.A Kensington Auto Service Ltd. Really messed up

I thought the wording of the question was pretty clear and well thought out. I noticed they have several bad reviews, they are a used car dealer (used car dealers are notorious for a reason), and people named names in those reviews... The mistake would make total sense.

I don't understand your question? My experience with Kensington Family Auto was great