Why do I always have to contact the service department on my own only to learn that they will have my vehicle another 3 days without letting me know, when you ordered the wrong part days prior?

We're very sorry for the delay. We try to assist all our customers in a timely manner. Your concerns have been forwarded to management.

I have always had good service. I work directly with Joesph he's the best.

That is the worst service department very unprofessional recommended use the one in Starke or Lake City

Don't know. You could talk to a manager there and put pen to paper to write a scathing letter of your experience to the GM. I would do so....