If my heat and hot water is not working, will you come fix it?

I've been without hot water since Friday and today is Tuesday i'm still waiting for my hot water tank to be repaired. Tech said the part should be in as soon as Saturday. Now i'm being told the part wouldn't have been ordered until Monday. I've been paying for a warranty for 4 years and this is my service experience. RUN

If you have a service contract with them they will

Yes they will